Refund policy

VIP access is digital content that is delivered and unlocked the moment your payment is confirmed. By completing a purchase you ask us to start your access immediately and you agree that you lose any right to cancel once access has started. For this reason all website payments are final and non-refundable.

We do not give refunds for tips that lose, for a losing day, week or month, for a win rate lower than you expected, for days a category has few or no tips, for access you did not use, for buying the wrong plan or category, for changing your mind, or for accounts suspended or closed for breaking our terms.

We will refund or fix a website payment only if you were charged twice for the same order, or if your payment was confirmed and your access did not unlock and we could not fix it within 72 hours of you contacting us. Requests must be made within 7 days of the payment and must include the payment reference shown in your account and your receipt email.

Purchases made in the apps are billed by the Apple App Store or Google Play and any refund is decided by them under their own rules. We cannot issue refunds for app purchases.

Please contact us before opening a dispute with your bank or payment provider. If a chargeback or dispute is opened on a payment that is not covered by the exceptions above, we will provide the payment and access records to contest it, and the account will be suspended while it is open.

This policy does not remove any rights that cannot be excluded under the consumer law that applies to you.